Refund policy

Every SAKINA piece is printed to order, just for you. Here's how we handle problems.

Damaged, defective or wrong item

If your order arrives damaged, misprinted or defective, or it isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or a full refund, your choice. You don't need to send the item back.

Size and change of mind

Because each piece is made to order, we can't accept returns or exchanges for size or change of mind. Our fits are oversized and boxy, so please check the size chart on each product page before ordering. Not sure which size to pick? Message us before you order and we'll help.

Lost packages

If your tracking hasn't updated in 10 days, or your order hasn't arrived within 30 days of shipping, contact us and we'll reship it or refund you.

Changes and cancellations

Need to change your size or address, or cancel? Contact us within 12 hours of placing your order. Once your piece is in production, we can no longer change or cancel it.